Terms of Service
Last Updated: August 7, 2025
1. Agreement to Terms
By accessing and using the General Components Ltd. website (generalcomponents.com) and purchasing our products, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
2. Company Information
General Components Ltd.
Port Coquitlam, British Columbia, Canada
Email: info@generalcomponents.ca
Phone: +1-800-517-7740
3. Products and Services
General Components specializes in reliable, energy-efficient heating and cooling solutions for truckers, van lifers, and boaters across North America. We provide:
- Heating and cooling equipment
- Installation guidance and customer support
- Worldwide shipping services
- Product warranties as specified per item
4. Orders and Pricing
4.1 Order Acceptance
- All orders are subject to product availability and acceptance by General Components Ltd.
- We reserve the right to refuse or cancel any order at our discretion
- Order confirmation does not guarantee product availability
4.2 Pricing
- Prices are listed in CAD for Canadian customers and USD for customers in the United States
- Prices are subject to change without notice
- The price charged will be the price in effect at the time of order placement
- All prices exclude applicable taxes unless otherwise stated
4.3 Payment
- Payment is required at time of order
- We accept major credit cards and other payment methods as displayed at checkout
- Payment processing is handled through secure, encrypted systems
5. Shipping and Delivery
5.1 Shipping Areas
- We offer worldwide shipping
- Free shipping is provided for Canada and USA on orders over $100 CAD/$100 USD respectively
5.2 Delivery Terms
- Shipping times are estimates and not guaranteed
- Risk of loss passes to customer upon delivery to carrier
- Delivery delays due to weather, customs, or other factors beyond our control are not our responsibility
- Additional duties, taxes, or customs fees for international orders are the customer's responsibility
6. Returns and Refunds
6.1 Return Policy
- Returns must be initiated within 30 days of delivery
- Items must be in original condition and packaging
- Customer is responsible for return shipping costs unless item is defective
- Restocking fees may apply to certain items
6.2 Refund Process
- Refunds will be processed within 5-10 business days after receiving returned items
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable except for defective items
7. Warranties and Disclaimers
7.1 Product Warranties
- Products are covered by manufacturer warranties where applicable
- Warranty terms vary by product and are specified in product descriptions
- General Components serves as intermediary for warranty claims
7.2 Disclaimers
- Products are sold "as is" except where manufacturer warranties apply
- We make no warranties regarding installation or compatibility with specific vehicles/vessels
- Customer is responsible for ensuring product suitability for intended use
8. Limitation of Liability
General Components Ltd. shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or business opportunity
- Damages resulting from improper installation or use
- Maximum liability limited to the purchase price of the product
9. Installation and Technical Support
9.1 Installation Guidance
- We provide installation guidance as a customer service
- Installation instructions are provided for informational purposes only
- Customer assumes all responsibility for proper installation and safety
- We recommend professional installation for complex systems
9.2 Technical Support
- Technical support is provided during business hours
- Support is limited to product specifications and general guidance
- We are not responsible for installation errors or vehicle/vessel damage
10. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of General Components Ltd. or its licensors and is protected by copyright and trademark laws.
11. Privacy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our website and services.
12. Prohibited Uses
You may not use our website:
- For any unlawful purpose or to solicit unlawful acts
- To violate any international, federal, provincial, or local regulations or laws
- To transmit, or procure the sending of, any advertising or promotional material without our prior written consent
- To impersonate or attempt to impersonate the company, employees, or other users
13. Termination
We may terminate or suspend your access immediately, without prior notice, if you breach these Terms of Service.
14. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of British Columbia, Canada, without regard to conflict of law principles.
15. Dispute Resolution
Any disputes arising from these terms shall be resolved through:
- Good faith negotiation
- Binding arbitration in British Columbia, Canada, if negotiation fails
- Courts of British Columbia, Canada, for matters not subject to arbitration
16. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after posting constitutes acceptance of the modified terms.
17. Severability
If any provision of these Terms of Service is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18. Contact Information
For questions about these Terms of Service, please contact us:
Email: info@generalcomponents.ca
Phone: +1-800-517-7740
Address: General Components Ltd., Port Coquitlam, BC, Canada
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.